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If you do have to cancel a session due to unforeseen circumstances, please provide a minimum of 24 hours' notice. No refunds for no show-ups. Refunds will only be made when evidence is provided due to unforeseen circumstances.

Please do not consume coffee ten hours before your session.

If you create an account with Buena Vista Therapy, you can reschedule and cancel your next appointment for another time. To cancel email us at or call (03) 9333 6365 and leave a message.

If you are eligible for a refund, our accounting department will contact you.

We don't treat children and teenagers.