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If you do have to cancel a session due to unforeseen circumstances, please provide a minimum of 24 hours notice. No refunds for no show ups. Refunds will only be made when evidence is provided due to unforeseen circumstances.

Please do not consume coffee ten hours before your session.

If you create an account with Buena Vista Therapy, you can reschedule and cancel your next appointment for another time. To cancel email us at or call 0412 554 726 and leave a message.

If you are eligible for a refund, our accounting department will contact you.