top of page

Privacy Policy


Access to your Information


If you desire to update, change or delete your information, please email Buena Vista Therapy at



Buena Vista Therapy will use your essential information for communication: Communication such as emails or telephone in regards to your account information and service details. We may also communicate with you in regards to promotional emails. If you wish to not receive such correspondence, you can request to be removed from our mailing list or by unsubscribing below the newsletter.

Third Parties


We guarantee confidentiality and protect your privacy. We do not share your name or contact information or any other personal details to a third party.



We reserve the right to disclose your personal information if required by law and when we believe that disclosure is necessary to protect our rights and or company with a judicial proceeding, court order or legal process served on our website.



Links on the Buena Vista Therapy site to external sites are not covered with this policy. This privacy policy set out only for

Your Privacy is Important.

Your privacy is important at Buena Vista Therapy. All staff have agreed to comply with strict confidentiality after they have stopped working at Buena Vista Therapy.


Please read this Privacy Policy carefully, and if you have any questions please contact us.

We do not share information with third parties at any time; however, if you wish for a family member to be updated on your progress a signed consent form must be issued.

Website Privacy


Our client's private information is a vital part of our business. The following privacy applies to all Buena Vista Therapy confidential users and conforms to Internet privacy standards.


If you have any questions regarding our privacy policy please contact Buena Vista Therapy at

Bookings and Cancellations

If you do have to cancel a session due to unforeseen circumstances, please provide a minimum of 24 hours notice. No refunds for no show ups. Refunds will only be made when evidence is provided due to unforeseen circumstances. To cancel call (03) 9333 6365 and leave a message.

If you are eligible for a refund, our accounting department will contact you.

Collection of Information


At Buena Vista Therapy we collect your information to provide you with the best possible service. Information collected by Buena Vista Therapy is collected via correspondence from you. This may be from telephone, email, mail, fax or from our website.

Your personal information is collected and used for the purpose of contact and communication with the client.


Use of Information and Storage

Your information is required in order to provide you with our therapy sessions. Correspondence is recorded in order to provide service references and to assist in our development.

When you enter on our website sensitive information such as credit card details, we encrypt that information using secure socket layer technology (S.S.L). We never store credit card details.


Changes to our Privacy Policy


If there are changes to this privacy policy, the changes will be posted on the privacy policy page and the homepage. Clients will be emailed in regards to the changes. We reserve the right to change and modify this

privacy policy statement at any time.

last update 60/June/2023

bottom of page