The Psychology of Difficult People 🧠Why They Behave This Way & How to Respond

Whether it's a critical colleague, a controlling boss, an unreasonable customer, or someone who always seems to create conflict, difficult people can leave us feeling emotionally drained. In this video, we'll explore the psychology behind difficult behaviour. You'll learn why some people react the way they do, how childhood experiences and learned behaviours can shape personality, the difference between someone who is simply difficult versus someone who bullies, and most importantly, practical strategies to protect your wellbeing without losing your professionalism.

https://www.youtube.com/watch?v=fp3CjysG6Ns